Return & Refund Policy

All products from Humquad are manufactured according to strict quality standards. Humquad guarantees its product to 6-month manufacture defect warranty from the date the product(s) was delivered to the customer. 

If you have a problem with an item you received, please contact us ASAP. If you feel you have received some parts that is bad or defective, do NOT attempt any modification or repair. Any item that has been altered or physically damaged by customer is NOT eligible for repair and/or exchange.

▶Please note:

  1. This warranty doesn’t cover Man-made damage.
  2. Due to a large number of customers not returning items or provide valid purchase info (problem picture or video as promised) we cannot send out a new item until we have received something we ask for.
  3. Return process: Request a Return/exchange online. Request will be dealt with within 3-5days.

▶How to contact us:

  1. Customer service:

We understand that waiting for the return/exchange process can be frustrating. We will try to process the aftersale as quickly as possible.

Humquad holds the right to refuse any products which has been deemed to be damaged by the customer and not related to a manufacturing issue.